Klarna式三层Agent架构伪代码

class CustomerServiceAgent: def route(self, query): intent = self.classifier.predict(query) if intent.confidence > 0.92: return self.tier1_auto_resolve(query) # 全自主 elif intent.complexity < self.threshold: return self.tier2_agent_with_audit(query) # Agent+抽检 else: return self.tier3_human_lead(query) # 人工主导

def tier2_agent_with_audit(self, query):
    result = self.agent.execute(query, tools=